1. Introduction
Protecting the personal data of our guests is a top priority. This Privacy Policy aims to provide you with clear and transparent information about how we collect, use, store, and safeguard your data.
This policy covers all operations related to the collection, processing, storage, and protection of personal guest data. Our hotel complies with local and international data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and other relevant legislation.
2. Data Collected
Our hotel may collect the following types of personal data for specific purposes:
Personal Data: Name, surname, contact details (phone number, email address), date of birth, nationality.
Identification Data: Passport or ID information.
Payment Data: Credit card or bank account information.
Service Usage Data: Information about the use of hotel services, restaurant orders, room services, etc.
Security Data: Video surveillance and other security measures.
3. Use of Data
The collected personal data is used for the following purposes:
Booking and Registration: To facilitate guest check-in and registration.
Financial Transactions: To process and confirm payments.
Service Provision: To provide services tailored to the guest’s needs (room service, restaurant orders, etc.).
Security: To ensure the safety of guests and hotel property.
Legal Compliance: To fulfill legal obligations related to accommodation and travel documentation.
4. Data Protection
We implement the following measures to safeguard guest data:
Technical Protection: Data is encrypted and stored on secure servers.
Privacy Policies and Internal Measures: Only authorized and trained staff have access to data.
Physical Protection: Personal data is safeguarded through physical security measures.
5. Data Sharing
Guest data may be shared with third parties only under the following circumstances:
Payment Providers: For processing credit card transactions and other payments.
Legal Obligations: If required by law.
Third Parties: For additional services (e.g., travel services). In such cases, guests will be informed in advance, and their consent will be sought.
6. Guest Rights
Guests have the following rights concerning their personal data:
Access to Data: The right to review and understand how their data is being used.
Correction and Updates: The right to correct or update their data.
Data Deletion: The right to request data deletion if it is no longer needed.
Complaints and Requests: Guests may submit complaints or inquiries regarding data processing.
7. Data Retention
Personal data is retained only as required by law. Once no longer needed, the data will be deleted or anonymized.
8. Video Surveillance
For security purposes, the hotel premises are monitored via video surveillance. Cameras are used exclusively to ensure the safety of guests and property.
9. Changes to the Privacy Policy
The Privacy Policy may be updated. Guests will be informed of any changes, and the new version will come into effect on the specified date.
10. Contact Us
If you have any questions or suggestions regarding this privacy policy, please contact us: